Shipping Protection
Made in Colombia
Ethically made
Made by powerful women
Eco-friendly printing
Shipping Protection
DELIVERY TIME:
All our packages are sent by DHL EXPRESS.
Standard Package an estimated time of 3 to 4 business days.
The final value of your package will be calculated when you check out your order.
CHANGES AND RETURNS
You have 5 working days to notify changes for size, using the corresponding button on the website, with an additional 5 days to receive a response. If approved, you have 30 days for the return or exchange.
The right of withdrawal follows a similar process, but with an indicated response time of 8 business days. Shipping costs are the responsibility of the customer. Does not apply to promotional or discounted items.
WARRANTIES
We offer a 30 calendar days warranty from the reception of the product, covering quality defects.
The customer assumes shipping costs for warranty returns.
We also offer a warranty of 7 calendar days from receipt of the product, covering manufacturing defects or claims for damage to your order, our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 working days.
There is no compensation, interest or other items in favor of the buyer.
FOR CLAIMS
You must notify any claim for manufacturing defects within 7 days of receipt of your order through the email provided.
servicioalcliente@lilianameza.com
If is not notified within this period, it is considered that the buyer has waived any claim and the warranty expires.
OUR COMMITMENT
By embracing sustainability and social responsibility, our initiative goes beyond sewing: we support workshops created by mothers who are heads of households that not only strengthen their craft skills, but also become seedbeds of change, providing women with tools to achieve economic independence.
SUSTAINABLE STAMPING
In addition, the integration of environmental care, we use in our printing processes ecological inks with 95% water-based composition, certified with ECOTEX seal. With environmental awareness in all stages of the life cycle of the inks, from their design and manufacture, to their transportation, use and recycling.