When you make your purchase you will receive a confirmation email. When your order is shipped, we will send you a tracking number with which you can track the shipment.

If you buy by whatsapp with the help of our store advisor, you can arrange with her to pick up at the store (with the Barranquilla advisor, pick up at Barranquilla store; with the Cartagena advisor, pick up at Cartagena store).

If you receive a damaged or defective item, you must notify us by email to servicioalcliente@lilianameza. om within 7 days of receipt of your order and we will proceed to validate your warranty, however, remember to attach a photo of your invoice and the garment must have internal and external tags, unwashed and unworn.

We offer a 30 calendar day warranty from the receipt of the product, covering quality defects. You will be responsible for shipping costs for warranty returns. We also offer a warranty of 7 calendar days from receipt of the product, covering manufacturing defects or claims for damage to your order. You can read our warranty policy, where we will explain all our warranty conditions and defective garments.

Our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 working days.

There is no compensation, interest or other items in favor of the customer, you can read our warranty policy, where we will explain all our warranty conditions and defective items.

Yes, you can make changes for size, you must notify within 5 working days from receipt of the product and with a response time of 5 working days.

You also have the right of withdrawal, which follows a similar process, but with a response time of 8 working days. Shipping costs are the responsibility of the customer.

Does not apply to promotional or discounted items.

You have 5 business days to notify changes for size or right of withdrawal, using the corresponding button on the website, with an additional 5 to 8 business days to receive a response.

If approved, you have 30 days for the return or exchange.

You can read our Exchange Policy, where we will explain all our return and exchange conditions. Click here to learn more.

Our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 working days. There is no compensation, interest or other items in favor of the customer.

Yes, in our physical points you will find dataphones for all cards and additionally you can make your payment by transfer among other means of payment. For more information please see our terms and conditions policy.

In friendship with the environment, our printing processes are carried out with ecological inks with a composition of 95% of its base in water, certified with ecotex seal. With environmental awareness in all stages of the life cycle of the inks, from their design and manufacture, to their transportation, use and recycling.

For wholesale purchases you should contact the international and wholesale purchasing manager at email: internationalsales@lilianameza.com or whatsapp: +1 305-360-4137.

You can contact any of our store or web page advisors and ask for the catalogs of the collection you are interested in.