Shipping Policy
SHIPPING:
Upon completion of your purchase, you will receive a notification via email regarding the status of your order, and we will process it within a maximum of 48 business hours. If you haven't received the notification after 48 business hours, please contact us. The delivery time to your city starts from the moment we ship your order.
If any issues arise with your purchase during the preparation or shipping process, we will contact you to inform you and assist you with a solution.
For cash-on-delivery orders, only 2 delivery attempts will be made, and subsequently, the order will be returned to Liliana Meza's facilities. If you choose to make a third attempt, you must pay the shipping fee again.
To the address you choose:
We deliver to most cities in Colombia through Coordinadora, and all our international shipments are handled by DHL. Remember that delivery times vary based on location, special dates, weather conditions, and road conditions.
Keep in mind that Saturdays, Sundays, and holidays do not count as business days.
If you provided an incorrect address or it corresponds to another city, you will need to pay an additional fee for the new address.
The shipping times for your order are:
- In United States 3 to 4 business days.
Shipping costs:
Standard international shipping costs will depend on your address, and our website will calculate the value before you check out All final values depend on the amount and destination of your purchase.
Free shipping:
During special promotions, we offer free shipping worldwide. To benefit from free shipping, you must adhere to the terms and conditions of the ongoing promotion. You only need to pay the excess amount for express shipping for address changes.
Secure shipments:
In case of any issues with your purchase, we will review your case to resend your order or refund your money. All our packages are insured by the carrier. Therefore, if your package arrives damaged or opened, do not accept it. Immediately send us a support email with supporting photos, and we will contact you as soon as possible to resolve your case.
Order tracking:
Once your payment is processed, we will send the tracking number directly to your registered email on our website.
CHANGES OR ERRORS IN THE DELIVERY ADDRESS:
In case of this situation, the user must contact ETNICO SAS (Lilianameza.com) through the following channels:
Email: info@lilianameza.com
Customer service: servicioalcliente@lilianameza.com
