Alaya Kimono

CHANGES AND RETURNS

You have 5 working days to notify changes for size, using the corresponding button on the website, with an additional 5 days to receive a response. If approved, you have 30 days for the return or exchange.

The right of withdrawal follows a similar process, but with an indicated response time of 8 business days. Shipping costs are the responsibility of the customer. Does not apply to promotional or discounted items.

WARRANTIES

We offer a 30 calendar days warranty from the reception of the product, covering quality defects.

The customer assumes shipping costs for warranty returns.

We also offer a warranty of 7 calendar days from receipt of the product, covering manufacturing defects or claims for damage to your order, our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 working days.

There is no compensation, interest or other items in favor of the buyer.

FOR CLAIMS

You must notify any claim for manufacturing defects within 7 days of receipt of your order through the email provided.

servicioalcliente@lilianameza.com

If is not notified within this period, it is considered that the buyer has waived any claim and the warranty expires.

OUR COMMITMENT

By embracing sustainability and social responsibility, our initiative goes beyond sewing: we support workshops created by mothers who are heads of households that not only strengthen their craft skills, but also become seedbeds of change, providing women with tools to achieve economic independence.

SUSTAINABLE STAMPING

In addition, the integration of environmental care, we use in our printing processes ecological inks with 95% water-based composition, certified with ECOTEX seal. With environmental awareness in all stages of the life cycle of the inks, from their design and manufacture, to their transportation, use and recycling.