CHANGES AND RETURNS
You have 5 working days to notify changes for size, using the corresponding button on the website, with an additional 5 days to receive a response. If approved, you have 30 days for the return or exchange.
The right of withdrawal follows a similar process, but with an indicated response time of 8 business days. Shipping costs are the responsibility of the customer. Does not apply to promotional or discounted items.
WARRANTIES
We offer a 30 calendar days warranty from the reception of the product, covering quality defects.
The customer assumes shipping costs for warranty returns.
We also offer a warranty of 7 calendar days from receipt of the product, covering manufacturing defects or claims for damage to your order, our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 working days.
There is no compensation, interest or other items in favor of the buyer.
FOR CLAIMS
You must notify any claim for manufacturing defects within 7 days of receipt of your order through the email provided.
servicioalcliente@lilianameza.com
If is not notified within this period, it is considered that the buyer has waived any claim and the warranty expires.